Question 1

What is Lumia?

Accepted Answer

Lumia is a wellness and self-discovery app that combines personalized daily insights, journaling, guided reflections, and a supportive community — all in one place. It helps you reflect, grow, and feel more grounded every day.

Question 2

Is Lumia free to use?

Accepted Answer

Yes! Lumia is free to download and use. Core features like daily insights, guided reflections, journaling, and community access are free forever. An optional premium subscription unlocks enhanced conversations, extended reports, and additional content.

Question 3

How do I create an account?

Accepted Answer

You can sign up using your Google or Apple account — no separate password needed. After signing in, you can optionally add your birth details to unlock personalized features.

Question 4

What platforms is Lumia available on?

Accepted Answer

Lumia is currently available on iOS. Download it free from the App Store.

Question 5

Do I need to enter my birth information?

Accepted Answer

Yes. Your birth date, time, and location help us generate highly personalized insights tailored to you. You can always add or update this later in your profile.

Question 6

What kind of daily insights will I get?

Accepted Answer

Each day, Lumia generates a personalized message and a score across five life areas based on your unique profile. It's a quick way to check in with yourself and set the tone for your day.

Question 7

How do guided reflections work?

Accepted Answer

You can do a quick daily reflection, or try interactive single, three-prompt, or deep-dive sessions where you work through prompts one by one. Each session comes with an AI-generated interpretation based on your question and personal context.

Question 8

Can I journal in Lumia?

Accepted Answer

Absolutely. You can write journal entries with titles, content, emotion tags, and images. Entries can be private (just for you) or shared with the community. AI can help with summaries, emotion detection, and even rewriting.

Question 9

What is the compatibility feature?

Accepted Answer

Lumia can generate a daily compatibility score between you and your mutual friends on the app. It covers key life areas and refreshes each day.

Question 10

Is there a community feature?

Accepted Answer

Yes! You can share journal entries publicly, follow other users, like and comment on posts, and discover content through a personalized feed. You control your visibility — set your profile to private anytime.

Question 11

What does Lumia Premium include?

Accepted Answer

Premium unlocks unlimited access to features that are limited for free users — like compatibility checks, detailed personality reports, and interactive guided sessions. It also includes enhanced AI conversations and extended reports.

Question 12

What are the free usage limits?

Accepted Answer

Free users get 3 lifetime uses for: compatibility checks, detailed personality reports, trait analysis, and each type of interactive guided session. Daily insights, reflections, and journaling are always unlimited.

Question 13

How do I subscribe or cancel?

Accepted Answer

Subscriptions are handled through the Apple App Store. You can subscribe from within the app, and manage or cancel anytime in your device's App Store settings. Cancellation takes effect at the end of your current billing period.

Question 14

How do refunds work?

Accepted Answer

Refunds are processed by the Apple App Store according to their policies. You can request a refund through Apple's support or the App Store.

Question 15

Is there a free trial?

Accepted Answer

We may offer free trial periods for premium features from time to time. If you don't cancel before the trial ends, your subscription begins and you'll be charged at the posted rate.

Question 16

Is my data safe?

Accepted Answer

Yes. Sensitive data like your birth information and email are encrypted at rest using industry-standard encryption. All communication between your device and our servers uses HTTPS/TLS. We also offer an additional encryption layer for sensitive operations.

Question 17

Are my private journal entries really private?

Accepted Answer

Yes. Private journal entries are encrypted at rest on our servers and are never visible to other users. Some AI features (like emotion detection and summaries) require server-side processing, but your private data is never shared.

Question 18

Do you sell my data?

Accepted Answer

No, never. We do not sell your personal information to anyone. We don't use advertising trackers or share data with ad networks.

Question 19

How is my data used for AI features?

Accepted Answer

Your data is processed by AI services to generate personalized content like daily messages, interpretations, and journal analysis. This data is transmitted securely and is not used to train AI models. We redact personally identifiable information where possible.

Question 20

Can I delete my account and data?

Accepted Answer

Yes. You can request account deletion anytime through the app's settings. Your personal data will be permanently removed within 30 days. You can also cancel the deletion during that grace period if you change your mind.

Question 21

What data can I export?

Accepted Answer

You can export your journal entries at any time from within the app. You can also request a copy of all personal data we hold by contacting us.

Question 22

Can I link multiple sign-in methods?

Accepted Answer

Yes. You can connect both Google and Apple to your account, so you can sign in with either one.

Question 23

How do I control who sees my profile?

Accepted Answer

You can set your profile to public or private at any time. Private profiles limit what other users can see. You can also hide specific content from your discovery feed.

Question 24

Can I invite friends to Lumia?

Accepted Answer

Yes! You have a personal referral code and can send email invitations to friends you think would enjoy the app.

Question 25

How do notifications work?

Accepted Answer

Lumia can send push notifications for social activity (likes, comments, follows), daily reminders, and service updates. You can customize exactly which notifications you receive in the app's settings.

Question 26

What happens if I see inappropriate content?

Accepted Answer

You can report any content that violates our community guidelines. We review reports and may remove content or suspend accounts for repeated violations.

Question 27

Is Lumia a substitute for professional advice?

Accepted Answer

No. All content in Lumia — including AI-generated insights, reflections, and interpretations — is for self-reflection and personal growth only. It is not a substitute for professional medical, psychological, financial, or legal advice. If you're in crisis, please contact a qualified professional.

Question 28

How old do I need to be to use Lumia?

Accepted Answer

You must be at least 13 years old. If you're under 18, you need permission from a parent or guardian.

Question 29

How do I contact support?

Accepted Answer

You can reach us anytime at hello@meridian-labs.co for general questions, or support@withlumia.app for bug reports. You can also submit support tickets directly from within the app.

Question 30

Where can I find the Terms of Service and Privacy Policy?

Accepted Answer

You can read our Terms of Service at withlumia.app/terms, our Privacy Policy at withlumia.app/privacy, and our EULA at withlumia.app/eula.

Lumia

Private Encrypted Journal

A Community That Gets It

Daily Insights & Guided Reflections

Detailed Personal Profile

A wellness app that respects you

Built for Wellbeing

Your Data Stays Yours

Shaped by You

Your daily insights, reflections,
and journal are waiting.

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